At Westvale Commerce LLC, customer satisfaction is important to us. We want every purchase to provide a positive shopping experience. If an item does not meet your expectations or arrives with an issue, we provide a return and refund process subject to the conditions outlined below.
Please review this policy before submitting a return request.
1. Return Eligibility
Customers may request a return within 30 days of receiving their order.
To qualify for a return, the following conditions must generally be met:
The item must be unused and in its original condition.
The item should be returned with its original packaging and included accessories, where applicable.
Proof of purchase or a valid order number must be provided.
The returned item must not show signs of damage caused by improper handling or use.
Items that have been used, damaged, altered, or otherwise affected in a way that prevents them from being resold in their original condition are not eligible for return.
2. Damaged, Defective, or Incorrect Items
If you receive an item that is defective, damaged during delivery, or different from what you ordered, please contact us as soon as possible.
When reporting an issue, please provide:
Your order number.
A description of the problem.
Clear photographs showing the affected item, where applicable.
After reviewing your request, we will provide an appropriate resolution.
For confirmed quality-related issues or errors attributable to us, Westvale Commerce LLC will cover the reasonable return shipping costs.
Depending on the circumstances, we may arrange a replacement, refund, or another suitable solution.
3. Returns for Non-Quality Reasons
If you wish to return an item for reasons unrelated to product quality, such as a change of mind or an incorrect purchasing decision, you may submit a return request within the applicable return period.
In these cases:
The customer is responsible for return shipping costs.
The item must meet the return eligibility requirements.
Original shipping fees, where applicable, may not be refundable.
The return must be approved before the item is sent back.
We recommend contacting us before arranging return shipping to ensure that the return is processed correctly.
4. How to Request a Return
Please follow the steps below to initiate a return:
Step 1 – Contact Us
Send an email to [email protected] with your order number and the reason for your return request.
Step 2 – Receive Return Instructions
Our support team will review your request and provide confirmation along with the necessary return instructions.
Step 3 – Prepare the Item
Pack the item securely, preferably using its original packaging, and include any relevant accessories.
Step 4 – Ship the Return
Send the approved return to the return address provided below. Please retain your shipping receipt or tracking information until the return has been completed.
5. Return Address
Approved returns should be sent to:
Westvale Commerce LLC
533 Dukeway Apt 2
Universal City, TX 78148-3751
United States
Please contact us before sending any returned items. Returns sent without prior authorization may experience processing delays.
6. Refund Processing
Once your returned item has been received and inspected, we will notify you of the refund decision.
If your refund is approved:
The refund will be issued to the original payment method.
Refund processing will generally take 3–5 business days after the returned item has been received and approved.
The time required for the funds to appear in your account may vary depending on your bank or payment provider.
If a refund request cannot be approved, we will explain the reason and provide further information where appropriate.
7. Non-Returnable Conditions
Returns may be declined under the following circumstances:
Items showing signs of use beyond what is reasonably necessary for inspection.
Items with damage caused by misuse, improper handling, or accidental damage after delivery.
Items missing essential components or accessories.
Items returned in a condition that significantly affects their resale value.
Requests submitted after the applicable return period, unless otherwise required by law.
These conditions do not affect any mandatory consumer rights under applicable law.
8. Exchanges
If you would like to exchange an item, please contact our customer support team first.
Exchange requests are subject to product availability and the applicable return eligibility requirements. Where an exchange cannot be arranged, an eligible refund may be offered instead.
9. Order Cancellations
If you wish to cancel an order, please contact us as soon as possible after placing it.
Cancellation requests can only be accommodated before the order has entered the shipping or fulfilment process.
If an order has already been dispatched, the standard return procedure will apply.
10. Contact Information
For questions about returns, refunds, damaged items, or order-related concerns, please contact us:
Please include your order number in all return-related enquiries so that we can assist you more efficiently.
Our Commitment
Westvale Commerce LLC aims to handle every return and refund request fairly, consistently, and transparently. We appreciate your trust and will make reasonable efforts to resolve any purchase-related concerns in a timely manner.
